Refund policy

Return and Refund Policy

Last updated: 9 October 2026

Overview

We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully before placing an order.

Eligibility for Returns

• Items may be returned within 14 days of delivery.
• Cards and sealed products must be in their original, unopened condition to be eligible for a return.
• Opened sealed product (booster boxes, packs, etc.) is not eligible for return unless the item is damaged or incorrectly sent.
• Singles (individual cards) are not eligible for return once the sale is confirmed, except in cases of misrepresentation of condition.

Non-Returnable Items

• Opened packs or sealed product
• Digital codes or redeemed items
• Items marked as final sale or clearance

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item and packaging

We will offer a replacement, store credit, or full refund at our discretion.

Refunds

• Approved refunds are processed within 5–10 business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to our error.
• Bank transfer refunds may take additional processing time.

How to Request a Return

Contact us via email at pokedecks4u@gmail.com before returning any item. Unauthorised returns will not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrectly sent.
• We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

Exchanges

We do not offer direct exchanges. Please return the eligible item and place a new order.