FAQ

Q. Do we provide international Shipping?

Yes, We ship worldwide, however currently we are experiencing delays when shipping to America.

Q. How long should I expect to wait for a response to a deck request?

24 hours. We usually respond much quicker than this but due to time zones around the world response times can vary. If you haven’t received a reply within 24 hours check your spam folder before messaging again.

Q. If I don’t wish to purchase a complete deck or singles listed in the shop can i purchase just the cards I need?

Yes. Drop us message via the contact form with the list of cards you are after, if we have them available we can work out a deal for you!!

Q. How will I pay for items arranged via the contact form i.e. Custom decks or singles?

We will provide you with a quote for the list via email and re confirm the list. when you are happy we will send you an invoice via PayPal for you to pay.

Q. IF i buy a complete deck is the list i see the list I will receive?

Q. How Long does my order take to process?

Q. What are the working hours?

Yes, However on rare occasions the artworks of the cards may vary depending on stock levels , for example. Pictured may be Nest ball from Sun & Moon but you may get Nest ball from Scarlett & Violet.

Between 24 to 48 hours. Orders processed before midday (12noon) will be processed and dispatched the same day (weekdays) Orders received after noon but before 1700 will be processed and dispatched within 24 hours. Orders made out of office hours (1700-0859) may take up to 48 hours to dispatch. Please take this into consideration before selecting the postal service you require.

Our working hours are Monday to Friday 0900-1700 Saturdays 0900-1200.